Return Policy

Return Policy
With Original Sales Receipt

Retail Customers Customer Service Returns
All Products- We’ll gladly give you a full refund on all products and services purchased up to 30 days ago. All Products may be returned up to 14 days after receipt of products, provided that all manuals, accessories are included. Items with missing manuals, software or accessories will be exchanged only when the computers are returned, or will be subjected to a 15% restocking fee. Items without intact UPC Barcodes are not returnable. The Great House Publishing, Inc. cannot assist in terminating your subscription contract or services with other companies or organizations.

Products returnable within 3 and 12 months of the purchase date, and must be in saleable condition and free of price stickers.

All products, including seasonal are returnable with the following exceptions:

  • DWSO items (discontinued when sold out), indicated with an asterisk* following the item number
  • NONRETURNABLE items (usually dated or limited market items) indicated with @ following the item number.
  • Broken package quantities (usually gift or novelty items)
  • Items purchased at a discount higher than 51% off retail.


30-Day Return Period We accept returns or exchanges 30 days from the original purchase. Please review the exceptions below.
14-Day Return Period We accept returns or exchanges 14 days from the original purchase on listed products.
Restocking Fee Unless defective, a restocking fee of 15% will be charged on all products. Unless defective, a restocking fee of 25% will be charged on Special Order Products, including listed items.
Missing Items or Damaged Product Fee a missing item or damaged product fee of 10% will be charged for any product missing the original packaging or box, packaging material, contents, accessories and or manuals; any product not in “like new” condition.
Non-Returnable Items Include: Consumable products such as beverages, candies and /or other listed products or items that is damaged or abused. Opened products so as is can be exchanged for the identical items but cannot return for refund. Any product missing the original Universal Product Code (UPC) and/or Barcode is only available for an even exchange on the identical product. Any product that is returned without a promotional item(s) included with the original transaction (e.g. Buy One/Get One Free, Buy an item/ Get a different product free; or buy an item/get another at ½ price off) will have the value of the original promotional item deducted from the refund amount. Any product that is purchased when mail-in rebate was available on the purchase is subject to having the amount of the rebate deducted from the refund amount. The Great House Publishing, Inc. reserves the right to deny any return.
Defective items may be returned to us for credit only. Please note the defect, and re-order product as necessary.

Products damage in Transit is not returnable and you should submit a claim immediately to the carrier. If damage is under $25.00 contact your Account Service Representative.

Note: When products are returned for credit or an account balance otherwise adjusted, a credit note is issued for that amount. You must advice our credit department as to which invoice(s) the credit should be applied. If you would like credits applied to your oldest outstanding balance automatically please advice us in writing.

Return And Exchange Requirements Your original receipt is required for all returns, exchanges, price matches and warranty services. All returns, exchanges and price adjustments must be made in the country of original purchase. For cash purchases over $150.00 and check purchase over $100.00, your refund will be issued by check from our corporate office within 14 days of the return.
Note Regarding Personal Data on Returned or Exchanged Products Please remove all personal item from any returned or exchanged products. The Great House Publishing, Inc., is not responsible for any personal data left in a returned or exchanged product.
Privacy Policy If you are interested in learning more about our privacy practices, please contact us at (954)-534-5123 or visit us at

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